Missing Sidecart and Unordered Items


Customer Service


I have a couple of difficulties.

First, I can't see my sidecart from my account page. (Or any other page for that matter.)

Second, I added Pathfinder Cards and Pathfinder Campaign Setting subscriptions, both to start with the items coming out in May.

(Pathfinder Cards: Tides of Battle/Pathfinder Cards: Deluxe Harrow Deck and Pathfinder Campaign Setting: Occult Mysteries, respectively.)

However, my upcoming subscription shipment also shows that:

Pathfinder Campaign Cards: Tears at Bitter Manor
Pathfinder Cards: Wrath of the Righteous Face Cards
Pathfinder Campaign Setting: Inner Sea Gods Hardcover
Pathfinder Campaign Setting: Inner Sea Combat

Have all also been added, none of which I wanted added to my order.

Customer Service Representative

After looking into this, it appears that it was mostly just bugs on our side of the system. I think I have managed to get everything straightened out, so things should be correct now. You can double check things on our Order History or My Subscriptions page.

As for your sidecart, I'm not sure why it's not displaying right now, but we are looking into it.

If you have any more questions or concerns, please let me know.

Thanks!
Sharaya


Well, the things I didn't want are gone, but so are the Tides of Battle Cards and Occult Mysteries book.

Also I seem to have a pending order with nothing in it but a shipping charge for $3.68. (Which I sincerely hope doesn't get posted to my account as, aside from the obvious, it will hit me with an overdraft charge. :D )

Customer Service Representative

The Tides of Battles Cards and Occult Mysteries book have now been moved to your sidecart, so they should get added to your May subscription order. This may not be present on your Example Subscription Shipments at this time, because the system is having some trouble with displaying some things right now. However, because they are in your sidecart, they should be correctly added to the May subscription order when the systems starts generating May subscriptions orders to accounts. This should occur around May 8th.

When you get the email confirming contents of the pay subscription order, and have an order number, if any of the items that should be there are not present, please let us know ASAP, so we can poke things into place.

Additionally, the pending order with just a shipping charge should be cleared off of your page now. It was just an odd display glitch from moving things around.

If I can help with anything else, please let me know.

Thanks!
Sharaya

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