Customer Service Dire Care Bear Manager
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April new releases are just around the corner!
If you haven't checked it out already, the Pathfinder Legends Audio Drama by Big Finish released on Wednesday, March 26th! If the CD is in your sidecart right now it will be shipping with April's items. We don't have a subscription for it yet, but if you order either the CD or PDF of the first item Pathfinder Legends: Burnt Offerings you get 20% off the MSRP!
- Products
Adventure Path #80: Empty Graves (Mummy’s Mask 2 of 6)
Tales: The Redemption Engine
Adventure Card Game: Sins of the Saviors (Rise of the Runelords Adventure Deck 5)
Map Pack: Cave Tunnels
Campaign Setting: Inner Sea Gods Hardcover (PFRPG)
Campaign Setting: Inner Sea Combat (PFRPG)
Player Companion: Undead Slayer’s Handbook (PFRPG)
Player Companion: Alchemy Manual (PFRPG)
Cards: Tears at Bitter Manor Campaign Cards
Cards: Wrath of the Righteous Face Cards - Authorization (Order Spawning) Date: April 10th
- Begin Shipping Estimate: April 14th
- End Shipping Estimate: April 25th
- Street Date for Paizo Products: April 30th
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of longer than 2-6 days, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
Did the WotR Face Cards and Tears of Bitter Manor Campaign cards become added back to the April ship list? I noticed they were not listed above but were listed on the Product Schedule and had moved back up from May in my Subscription Shipment to my April one.
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Customer Service Dire Care Bear Manager
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Did the WotR Face Cards and Tears of Bitter Manor Campaign cards become added back to the April ship list? I noticed they were not listed above but were listed on the Product Schedule and had moved back up from May in my Subscription Shipment to my April one.
Just checked my latest job update sheet and I've now added in the cards. Thanks for noticing that!
I am really excited about Gods of the Inner Sea. I hope that there is much Calistria love in there. They will ship Holy Week?
Damn, going to be a big month.
IKR? Just had to cancel plans to get some parts for my robot due to the doubling-up on some of the books this month.
If multiple items are being released in the same subscription line this month, will the items automatically be grouped as a single shipment or will they be authorized and shipped separately?
If multiple items are being released in the same subscription line this month, will the items automatically be grouped as a single shipment or will they be authorized and shipped separately?
It will all be authorised together - whether they actually ship as one or multiple physical packages will depend on what works out cheaper. All the PDFs will become available at the same time though.
In the past, for me, they have been grouped into a single shipment.
Paizo Customer Service Algorithm
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If multiple items are being released in the same subscription line this month, will the items automatically be grouped as a single shipment or will they be authorized and shipped separately?
Paizo products released during the same month should be bundled together and shipped in the most economic means our system can calculate for your selected shipping method. Any items set to your sidecart that we have in stock should also be bundled into your shipment.
- Erik
Great! Thanks Erik (and Steve and chavamana) for the quick replies!
Does anyone happen to have a link to the thread describing the new order process and pages? I am trying to figure out if the pre-order for Inner Sea Gods is sidecarted or not...
Nevermind, found it
http://paizo.com/threads/rzs2qraw?Website-Updates#1
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Customer Service Dire Care Bear Manager
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I've got the auth up and running! As usual, if you notice anything funny with your generated order, please let us know so we can get it straightened out! A few people may have seen the preorder of the Strategy Guide erroneously added to their April order and then received another confirmation email showing it moved back to the sidecart. We straightened that issue out and those people should be all straightened out.
cheers!
sara marie
Have you ever considered disabling the My Subscriptions page during the few days an order is being spawned? Every month there seem to be a large number of CS requests about orders being pushed to future months, disappearing without appearing as a pending order, etcetera. Maybe it would be better to just have a message along the lines of: "Some features of your subscriptions page are temporarily unavailable due to the spawn of this month's order. Your current subscriptions are: x, y, z"
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I've got the auth up and running! As usual, if you notice anything funny with your generated order, please let us know so we can get it straightened out! A few people may have seen the preorder of the Strategy Guide erroneously added to their April order and then received another confirmation email showing it moved back to the sidecart. We straightened that issue out and those people should be all straightened out.
cheers!
sara marie
If we preordered the Inner Sea Gods Hardcover is there a chance that we will get it with the subscription orders?? As in the above post it seems like it might?
Thanks!!
I am hoping it will?
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Customer Service Dire Care Bear Manager
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Have you ever considered disabling the My Subscriptions page during the few days an order is being spawned? Every month there seem to be a large number of CS requests about orders being pushed to future months, disappearing without appearing as a pending order, etcetera. Maybe it would be better to just have a message along the lines of: "Some features of your subscriptions page are temporarily unavailable due to the spawn of this month's order. Your current subscriptions are: x, y, z"
No, because every month its not supposed to have this issue :)
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Customer Service Dire Care Bear Manager
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All Paizo published new releases for a given month should ship out during the same time frame so if you preorder something like Inner Sea Gods that is releasing in April, it should be in the same order as your subscriptions (if you had it in your sidecart, no guarantees if you did not put it in your sidecart).
The Strategy Guide's now listed as October so it definitely was not supposed to be in orders for April :)
The authorization has been completed successfully!
If something on your April subscription order doesn't look correct, please contact Customer Service as soon as possible, so we can get you taken care of.
The best way to reach us is to either:
1. Start a new thread in on the CS messageboard regarding your particular order or problem
2. Send us an email at customer.service@paizo.com
3. Call us when the phone lines are open (Monday through Friday, from 10:00am to 5:00pm Pacific Standard TIme).
We should start shipping subscription orders on Monday the 14th and should be finished by Friday the 25th.
Thanks!
Sharaya
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Customer Service Dire Care Bear Manager
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Just a heads up, customer service is down two people today so its just me and Katina. We're doing our best to plow through the varies emails/phone calls and posts but its slow going since its subscription time and things are pretty busy.
thank you for your patience!
sara marie
Wow it worked!
Thanks Sara Marie! No issues here!
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Customer Service Dire Care Bear Manager
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So barring one very small group of orders*, the subscription run is pretty much wrapped up. If you haven't seen your subscription order ship out yet and don't know why (ie failed payment method that your haven't yet resolved or you added an item that has a 4-11 or longer estimate for shipping) please let customer service know (by creating your own thread, by email or phone so we can help sort your order out.
*There is a small group of customers who's Adventure Card Game Subscription have not yet shipped. We are awaiting the reprint of Deck 5: Sins of the Savior before those orders can ship. I am making my way through these orders and emailing customers but its a slow slog. If you don't know why your Adventure Card Game hasn't shipped, go ahead and email us so we make sure we know what's going on with your order in case it is something besides waiting on the reprint.
thanks
sara marie
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Customer Service Dire Care Bear Manager
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My pre-order of the Inner Sea Gods Hardcover has been shipped and I was wondering if it was possible to ALSO get the PDF now as well? If I wanted to buy it (which I do!!). :)
Double months for releases in a product line can get kind of wonky. If you subscribe to the Campaign Setting line starting with Inner Sea Combat, we can retroactively make Inner Sea Gods part of your subscription as it released this month. That of course, means you have an ongoing subscription for future releases.
Regular pre-orders do not get the free PDF with the book, that's a benefit only for subscribers. As Vic said, the PDF will be on sale for non-subscribers starting April 30th.
Waiting ever so patiently for the May Shipping post! :)
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Customer Service Dire Care Bear Manager
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Waiting ever so patiently for the May Shipping post! :)
You mean this one? ;)